Amazon VCS

Welcome to Amazon Customer Service Associate-VCS,

• Job ID: 664337
• Location: Jaipur Rajasthan, India

Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.


Basic Qualifications:

• Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Preferred Qualifications:

Communication Skills

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in their environment

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including daily schedule as assigned
• Flexible with working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to approach problems logically & rationally
• Action oriented and self disciplined
• Organized and detail oriented
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service