Amazon VCS

Welcome to Amazon Customer Service Associate-VCS,

• Job ID: 664337
• Location: Jaipur Rajasthan, India

Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.


Basic Qualifications:

• Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Preferred Qualifications:

Communication Skills

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in their environment

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including daily schedule as assigned
• Flexible with working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to approach problems logically & rationally
• Action oriented and self disciplined
• Organized and detail oriented
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

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Google Groups Unsubscribe

Unsubscribe From a Group

If you no longer want to participate in a group or receive the group’s emails, you have 2 options:

• Stop getting email from the group: You’re still a member of the group, but you no longer receive emails when there’s activity
• Leave the group: After you take this action, you can no longer access the group if it's not public
  

How to unsubscribe from a group

You can stop getting emails from a group by changing your settings or leaving the group.

Follow these Steps:

1. Sign in to Google Groups.
2. Click My Groups.
3. Choose a group.
4. In the upper-right corner, click Leave this group.
• To stay in the group but stop getting emails, click Membership and email settings. Then, choose the Don't send email updates option.
• To leave the group and stop getting emails, click Leave group.

Problems Unsubscribing

If you tried to unsubscribe and still get unwanted emails, try these solutions:

• Make sure you unsubscribed using the same email address that gets the group emails.
• Check whether the emails are forwarded from another address.
• Make sure you’re not signed up for the group with more than one email address.
• Check that you’re not subscribed to topics. In the upper right corner, click the settings icon, then My topic email subscriptions

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How to Join Google Group

You can join a Google Group to have discussions about a topic or to communicate with your team, organization, class, or other group. Some groups grant immediate membership, but others require you to request membership.

Join a Group

1. Sign in to Google Groups. Learn how to join if you do not have a Google Account.
2. In the box at the top, enter a subject, like "cooking" or "football."
• Optional: If a group is open, you can read messages sent by its members by clicking the group name.
3. To join a group, click Join group or Apply to join group. If a group is invite-only, you can ask to be invited by clicking Contact owner.

After you’ve joined a group, you get a confirmation email. If you applied to a group or contacted a group owner, the group owner need to approve your application before you can participate in that group.

Change Your Settings and Display Name

You can change your display name, photo, email address, and how frequently you get email from the group.

1. Sign in to Google Groups.
2. Click My Groups.
3. Choose a group.
4. In the top right, click  Membership and email settings.
5. Choose your settings.
6. Click Save.

Join a Google group without a Gmail address

If you don't have a Google Account, you can:

• Read posts in public groups
• Search for posts in public groups

You need a Google Account to:

• Create and manage a group
• Join a group
• Post to a group
• Delete a post
• Read a restricted group's posts
   

To use these features with Google Groups, you can create a Google Account without changing your email address.

You can also link a non-Gmail email address to an existing Google Account. The linked email address can be made an owner or manager. Learn how to sign in to your Google Account with another email address.

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How to Recover Permanently Delete Files From Google Drive

We make a mistake in hurrying any work. Likewise, by deleting any information, we accidentally delete the required information. That’s why we are going learn how to recover Google drive deleting file.

Here are some tips to help you find missing files in Google Drive. Select the situation that matches yours the best.

Restore From Your Trash

If you deleted something recently using Google Drive or the Google Drive desktop app, you might be able to restore the file yourself.

1. On a computer, go to drive.google.com/drive/trash.
2. Right-click the file you'd like to recover.
3. Click Restore.

You can't find something & you don't think you deleted it.

Try these steps:

Check the activity panel

1. On a computer, go to drive.google.com.
2. On the left, click My Drive.
3. At the top right, click Info.
4. Scroll down and look for your file.

Try an advanced search

1. Using a computer, go to the search bar and click the Down arrow.
2. Use the advanced search options to find your file, like "type:spreadsheets."

If the steps above didn't help, consider these special cases:

If someone else created the file

When someone creates a file, they can delete, rename, and restore it. Contact the person who created the file and ask them to restore it or share it with you again.

If it was in a folder someone else created

If someone deleted that folder, you won't see that folder in your Drive anymore. To find the file:

1. Try this advanced search to see a list of files you created that are in deleted folders: https://drive.google.com/drive/u/0/search?q=is:unorganized%20owner:me.
2. Try this broader advanced search to see a list of all files that are in deleted folders: https://drive.google.com/drive/search?q=is:unorganized.

To make that file easier to find in the future, drag it into a folder in "My Drive."

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Google Product Forums Posting Guidelines

Follow these guidelines to help keep Google Product Forums a place for accurate, appropriate, and helpful discussions about Google products.

These rules apply to everyone using the forums, including those with special badges, Top Contributors, and Google employees.

How to Participate

• Create topics and posts related to the specific Google product that is the focus of that forum. To discuss another Google product, you can visit that product’s forum.

• Choose the most relevant category for your topics. Using the correct category helps other forum visitors to find and contribute to your topic.

• Create posts that are related to the question or discussion to which you’re responding. Use "Search" to find questions or discussions that are related to your interests. If you are unable to find a related topic, start a new one by clicking New topic. If a post is off-topic, out-of-date, or no longer relevant, forum threads may be removed from Google search.

• Create clear and concise topic subjects and posts. Subjects should not be in all capital letters. Include only important URLs. Posts with excessive URLs will be removed.

• Do not include personal information. To ensure your safety, security, and privacy, never post your email address or any personal information you don’t want to share. Be cautious if you choose to contact others offline or ask others to contact you.

• Be respectful of others’ opinions. When disagreeing on an issue, stay polite and assume good intent.

Rules About Posting

If your posts violate these rules, your topic or post might be removed. In more serious cases, you might lose forum access or your Google Account.

Posts must not contain the following types of content:

• Spam. Spam includes, but is not limited to, any promotional, commercial, or adult content, multiple instances of the same post, posts with URLs or content unrelated to the question, and including malware, viruses, or anything that may disrupt service or harm others.

• Nudity and sexually explicit material. We don't allow nudity, sexually explicit material, or content that directs traffic to commercial pornography sites.

• Harassment or violent behavior. We don't allow behavior that harasses, threatens, or bullies any forum participants, Google employees, or anyone else. Harassment can take many forms including stalking, repetitive pestering of a targeted individual, profanity, unwanted sexualization, etc.

• Hate speech. We don't allow the promotion of hatred toward groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation/gender identity, or affiliation with any other protected group.

• Impersonation. We don't allow impersonation of others or other behavior that is misleading.

• Private and confidential information. We don't allow unauthorized publishing of people's private and confidential information, such as credit card numbers, Social Security numbers, driver's and other license numbers, addresses, or any other information that is not publicly accessible.

Forum Participation Agreement

By participating in these forums, you agree to abide by these guidelines. Breaking these guidelines might result in your post being removed. Severe abuses might lead to harsher penalties including warning or removal of individuals involved.

If you believe that someone is violating these posting guidelines, flag their post or thread for review.

• To flag a single post, next to the post, click More Flag for abuse.
• To flag the entire thread, in the top right, click Actions Report abuse.

Please read the Google Terms of Service for more information. We reserve the right to change these guidelines at any point in our effort to keep the forum helpful, user-friendly, and safe. We may limit or restrict your participation in the product forums at our discretion.

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Google Drive Help Forums

Welcome to the Drive Help Forum!

You may have reached this topic because the original post does not follow the Google Product Forums Posting Guidelines. In summary, please:

• Create topics and posts related to the forum's subject (a specific Google product).
• Choose the most appropriate category for your topics.
• Create posts that are related to the question or discussion to which you are responding.
• Create clear and concise topic subjects and posts.
• Do not include personal information.

In addition, posts must not contain the following types of content:

• Spam.
• Nudity and sexually explicit material.
• Violent or bullying behavior.
• Hate speech.
• Impersonation.
• Private and confidential information.
• Copyrighted content.

For a more detailed explanation of these topics, please refer to the Google Product Forums Posting Guidelines. By participating in these forums, you agree to abide by these guidelines. If you believe that someone is violating these posting guidelines, use the Report Abuse link on the post.

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